Support model
Ensure that the implementation of your digital trust use case is well supported. Launch Miro activity →
| Activity overview |
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🕛 Time: 60+ minutes |
Use for: Building a support framework |
Activity guide
Having a support model and support plan in place when building technological solutions is crucial for multiple reasons:
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Issue resolution: Technical issues and bugs are identified and resolved quickly, minimizing downtime.
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User satisfaction: Reliable support helps maintain user satisfaction, which is crucial when trying to generate buy-in in the pilot stage.
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UX refinement: Support requests can help identify pain points and provide insights on improvements toward the user experience.
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Cost management: Being able to detect and prevent small issues from escalating to larger problems saves cost.
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Scalability: A well-structured support plan can scale with a growing number of users and ensure consistent service quality.
This workshop template enables you to collaboratively identify support needs and develop a corresponding support model and plan for your use case.
What’s it for:
Building a support framework that meets the needs of users.
What you’ll get:
An overview of support needs for the use case, a visualization of your support model and a support plan draft.
When to do it:
In the Trial phase, before the pilot is launched.
How it works
Before you start this activity
- Identify relevant meeting participants
- Schedule a session
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Review the template: Explore the Miro board's structure and layout. Does the structure of the sections align with your needs.
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Adjust to meet your needs: Adjust the workshop agenda and activities as needed to get the most out of the workshop.
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Facilitate workshop: Use the board as a guide to achieve the workshop objectives.
Next steps:
- Review and refine your support model visualization and support model plan with your organization and collaborators